Survey Terms

Entry Details

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1. The Promotion

This Promotion is conducted by the Promoter and Entrants may contact the Promoter using the contact details in the Entry Details. 

These terms and conditions and Entry Details govern this Promotion. 

2.Promotion period

The Promotion will commence on the Start Date and close on the End Date (“Entry Period”). Entries received outside the Entry Period are not valid.

3. Who can enter

To enter the Promotion, you must:

• be aged 18 years or over at the time of entry;
• be a resident of the Cessnock, Lake Macquarie, Maitland or Singleton local government area;
• complete the survey in full and provide a valid email address; and
• not work, and not live with anyone who works, in market research, advertising, marketing or public relations, waste, recycling or environmental services, local government, Solo Resource Recovery or for Hunter Resource Recovery,

(“Entrant”). In these terms, you and your refer to an Entrant.

For the avoidance of doubt, employees and contractors of the Promoter, anyone involved in conducting this Promotion or determining the Winners, and their immediate family members, are excluded from entering into the Promotion. 

“Immediate family member” means a spouse, de facto partner, parent, child or sibling, whether or not living in the same household.

How to enter

Complete the survey titled “Your household, your say” during the Entry Period and provide your email address at the end.

Providing an email address is optional. If you don’t provide one, your survey response is still recorded but you’re not entered into the draw.

By entering this Promotion, each Entrant accepts these terms and conditions. By providing an email address each Entrant agrees to receive occasional email updates from the Promoter about recycling in your area. You can unsubscribe at any time using the link in any message, or by emailing [email protected]. Unsubscribing does not affect your entry in the draw.

One entry per person. Where the Promoter reasonably believes multiple entries have come from the same person, only the first will be counted and the rest may be disqualified. Entry is free and no purchase is necessary. Incomplete surveys are not eligible.

5. The Prizes

There are ten (10) Prizes. Each Prize being one Visa prepaid gift card to the value of AU$100. The total value of the Prizes is AU$1,000.

It is a condition of accepting a Prize that the Winner accepts that the gift cards are issued electronically and are subject to the card issuer’s own terms, including any expiry date. The Promoter is not responsible for those terms.

The Promoter may request that the Winners provide proof of eligibility prior to awarding the Prize. 

There will be no cost to the Winners to accept the Prize. 

Prizes are not transferable and cannot be exchanged or redeemed for cash or other goods or services. 

If a Prize becomes unavailable for reasons beyond the Promoter’s control, the Promoter may substitute a Prize of equal or greater value, at the Promoter’s sole discretion.

6. The Draw

The Promoter will randomly draw the winners of the Promotion (each, a Winner and collectively the Winners) from the pool of valid entries made by Entrants during the Entry Period at 10.30am on 6 October 26 at HRR Head Office, 43–47 Bulwer Street, Maitland NSW 2320 (“Draw”).

Each valid entry in the Draw will have an equal chance of being drawn. All valid entries will be assigned a unique number and ten Winners selected at random using a computerised random number generator.

7. Notifying and announcing Winners

Winners will be notified by email within two (2) business days of the Draw.

Winners must confirm acceptance by replying to the notification email within fourteen (14) calendar days of the Draw (“Claim Period”). 

Winners will not be publicly named. A statement confirming the draw has taken place and all Winners have been notified will be published at www.hrr.com.au/survey-terms within five (5) business days of the Draw.

The Promoter will make every reasonable effort to notify the Winner during the Claim Period.

8. If a Winner cannot be contacted

If a Winner doesn’t respond within fourteen (14) calendar days, the Promoter will make one further attempt to contact them by email.

If the Prize remains unclaimed twenty-one (21) calendar days after the original notification, the Winner has opted to reject the Prize, or the Winner is ineligible under clause 3, the Prize is forfeited and a re-draw in accordance with clause 9 will take place.

9. Redraw

In the event that the Prize is rejected, declined, or unclaimed in accordance with this clause 8 or 9, a second draw for the Prize will take place one month after the draw date nominated in clause 6. (“Redraw”). 

The Redraw will be governed by these terms and conditions. 

The Redraw will take place at 10.30am on the 3 November 2026 at HRR Head Office, 43–47 Bulwer Street, Maitland NSW 2320.

10. Your information

The Promoter collects your email address to enter you into this draw and contact you if you win, to send you one optional follow-up question about the survey, and to send you occasional updates about recycling in your area.

The Promoter will not use the personal information of an entrant except in accordance with the purpose stated in this clause. 

Providing your email address is voluntary. If you don’t, your survey response is still recorded but you’re not entered into the draw.

The Promoter will keep your email address until you unsubscribe. You can unsubscribe at any time by selecting the unsubscribe link in each email sent by the Promoter or by emailing [email protected]. The Promoter endeavours to action unsubscribe requests within five (5) working days.

The Promoter will not disclose your email address to any other person or organisation.

Your email address is not linked to your survey answers in any report the Promoter produces, including reports provided to Cessnock City Council, City of Lake Macquarie Council, Maitland City Council and Singleton Council.

Your survey answers are anonymous and are used to help improve recycling information across the four council areas.

You can ask the Promoter what information is held about you, ask us to correct it, or ask the Promoter to delete it, by emailing [email protected].

The Promoter handles personal information in accordance with its obligations under Australian privacy legislation and its privacy policy, available at www.hrr.com.au

11. Changes to these terms

If these terms change before the promotion closes, the Promoter will take reasonable steps to notify entrants in advance of the change and will publish the updated terms at www.hrr.com.au/survey-terms 

The Promoter may terminate the Promotion at any time and for any reason prior to the Draw date.

12. General

By entering this Promotion, each Entrant accepts these terms.

The Promoter may disqualify any entry it reasonably believes to be fraudulent, automated, in breach of these terms, or submitted by someone ineligible under clause 3.

Each Entrant is responsible for any expenses they incur in relation to participating in or winning the promotion.  An Entrant will not be reimbursed for any costs incurred in the event of winning the Promotion other than as expressly set out in these terms and conditions. 

The Promoter isn’t responsible for entries lost, delayed, corrupted or not received for reasons outside its control, including technical failure.

To the extent permitted by law, the Promoter is not liable for any loss, cost, expense, liability or damage suffered or incurred by an Entrant or Winner, arising from this Promotion or from accepting or using a Prize. Nothing here excludes or limits rights under the Australian Consumer Law that cannot lawfully be excluded or limited.

A complaint about the Prize draw including any ancillary aspect of the Prize draw may be made by contacting the Promoter, and the Promoter will take reasonable steps to resolve the complaint.  

Decisions of the Promoter in relation to the Promotion, the Draw, any complaint or otherwise are final and may be made in the Promoter’s complete and sole discretion (subject to the oversight of NSW Fair Trading and applicable legislation). 

For the avoidance of doubt, and without limitation, the following parties are not a participant or sponsor of the Promotion: 

• Visa; 
• Meta; or 
• Facebook. 

If any part of these terms is invalid, the rest continues to apply.

These terms are governed by the laws of New South Wales.